Adult Coordinated Entry

and Problem Solving

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San Francisco Adult Coordinated Entry System

ADULT COORDINATED ENTRY (ACE) is the foundation of San Francisco’s Homelessness Response System (HRS), treating homelessness as an emergency to be addressed quickly and effectively. Episcopal Community Services manages this citywide function. ACE is a consistent, community-wide intake process to match people experiencing homelessness to available housing and/or focused community resources that are the best fit for their situation. It includes a clear set of entry points, a standardized method to assess and prioritize people needing assistance, and a streamlined process for rapidly connecting people to a solution to their homelessness.

PROBLEM SOLVING was initially launched in late 2019 to assist those individuals who were assessed in Adult Coordinated Entry but for any number of reasons were not placed into a housing solution. The program provides one-to-one support to individuals experiencing homelessness that guides and supports them to uncovering solutions to their homelessness through their own relationships and resources.  

Problem Solving currently comprises a large network that includes serving individuals experiencing homelessness or at imminent risk of homelessness in different settings and situations wherever they may be. This includes designated access points, interim housing settings, hospitals, homeless drop-in centers, and during the COVID-19 pandemic, Project RoomKey hotels and Safe Sleep sites. Requests for assessments and conversations come from city departments, partner organizations, hospitals, medical respite, and the EMS-6 emergency responders. Additionally, Mobile Problem Solving team members work in collaboration with San Francisco’s Homeless Outreach Team (HOT) to converse with individuals in a variety of living arrangements throughout the city.

Adult Coordinated Entry/Problem-Solving is provided via Access Points and via a mobile team that can attend to individuals needs where they are located.

Current Access Points
(During COVID-19, we offer limited on-site services.) 

1138 Howard Street
San Francisco, CA 94103
Monday-Friday, 9:00am – 4:30pm 

123 10th Street
San Francisco, CA 94103
Monday-Friday, 9:00am – 4:30pm  

2111 Jennings Street
San Francisco, CA 94124
Monday-Friday, 9:00am – 12:00pm

Mobile Team
(415) 487-3300 x7000 or 


Coordinated Entry Services for families and youth (ages 18-24) 

During the COVID-19 Shelter in Place Directive, the San Francisco Department of Homelessness and Supportive Housing (HSH) recommends that those experiencing homelessness utilize Access Point services via phone. 

Family Access Points:
1641 LaSalle
San Francisco, CA 94124

2871 Mission Street
San Francisco, CA 94110

37 Grove Street
San Francisco, CA 94102

For more information about San Francisco’s Coordinated Entry program, please go to: SF Coordinated Entry.

Youth Access Points:  

134 Golden Gate Ave.
San Francisco, CA 94102
415-673-0911 x352  

1728 Bancroft Avenue
San Francisco, CA 94124 

555 Cole St.
San Francisco, CA 94117

127 Collingwood St.
San Francisco, CA 94114