Adult Coordinated Entry

PROBLEM SOLVING was initially launched in late 2019 to assist those individuals who were assessed in Adult Coordinated Entry but for any number of reasons were not placed into a housing solution. The program provides one-to-one support to individuals experiencing homelessness that guides and supports them to uncovering solutions to their homelessness through their own relationships and resources.  

Problem Solving currently comprises a large network that includes serving individuals experiencing homelessness or at imminent risk of homelessness in different settings and situations wherever they may be. This includes designated access points, interim housing settings, hospitals, homeless drop-in centers, and during the COVID-19 pandemic, Project RoomKey hotels and Safe Sleep sites. Requests for assessments and conversations come from city departments, partner organizations, hospitals, medical respite, and the EMS-6 emergency responders. Additionally, Mobile Problem Solving team members work in collaboration with San Francisco’s Homeless Outreach Team (HOT) to converse with individuals in a variety of living arrangements throughout the city.

Adult Coordinated Entry/Problem-Solving is provided via Access Points and via a mobile team that can attend to individuals needs where they are located.